Return Policy

Return Policy

At TAVILU, we offer a 30-day free return and refund policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To begin a return, email us at estellastrautman16841@hotmail.com within the 30-day period. We will provide return instructions and arrange a prepaid return label or another return method at no cost to you. Please follow these instructions so your return reaches the correct location.

Returns are free. We cover return shipping costs for returns under this policy and do not charge restocking or refund processing fees. Please contact us before purchasing return postage so we can arrange the free return method.

Pack the items securely to help prevent damage during transit. Where available, include the original packaging and any accessories that came with the items. Keep your proof of shipment until your return has been completed.

Once we receive your return and verify the returned items, we will issue a full refund of the purchase price paid for those items to your original payment method. We will notify you when the refund has been processed. The time it takes for the funds to appear in your account depends on your bank or payment provider.

If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly. We will help arrange an appropriate resolution at no additional cost to you.

If you wish to cancel an order before shipment, contact us as soon as possible. If the order has already shipped, you may use the return process described above.

This policy does not limit any rights you may have under applicable consumer protection laws.

For return or refund assistance, please email estellastrautman16841@hotmail.com.