Shipping policy
Shipping Policy
At TAVILU, we want your bedding to arrive safely and help you create a comfortable, welcoming home. This policy explains our shipping costs, delivery expectations, and support for your order.
Free Shipping
We offer free shipping on all orders, with no minimum purchase required. No shipping fee will be added at checkout.
Order Processing
Orders are prepared for shipment after payment is confirmed. Processing times may vary depending on product availability and order volume.
Order processing and shipping transit are separate stages. Please allow time for both when planning your purchase.
Delivery Times
Delivery times vary depending on the delivery address, carrier schedules, and shipping conditions. Any delivery estimates provided are estimates rather than guaranteed arrival dates.
Busy shopping periods, public holidays, severe weather, or unexpected carrier disruptions may affect delivery times. If you have concerns about your shipment, please contact us for assistance.
Shipment Tracking
When tracking is available, you can use it to follow your package’s progress. Tracking information may take time to appear or update after the carrier receives your shipment.
If tracking appears unchanged or you need assistance locating your package, email us at estellastrautman16841@hotmail.com.
Shipping Address Changes
Please ensure your shipping address is accurate and complete at checkout. If you notice an error, contact us as soon as possible.
We will do our best to assist with corrections, but address changes may no longer be possible once an order has been processed or dispatched.
Missing or Delayed Packages
If your package appears delayed or missing, please contact us. We will help investigate the shipment and work toward an appropriate resolution.
If tracking shows delivery but you cannot locate your package, check the delivery area and with anyone who may have accepted it on your behalf. If it remains missing, contact us for further assistance.
Damaged or Incorrect Items
If your bedding arrives damaged or you receive an incorrect item, please email estellastrautman16841@hotmail.com. We will review the issue and help arrange an appropriate replacement or refund at no additional cost to you.
Returns and Refunds
We offer free returns and refunds within 30 days of delivery. Return shipping is covered, and no restocking or refund processing fees apply. Please refer to our Return Policy for further details.
Contact Us
For questions about shipping or delivery, please contact TAVILU at: