Refund policy
Return Policy
At TAVILU, we want you to feel comfortable and confident with your bedding purchase. We offer free returns and refunds within 30 days of delivery.
30-Day Returns and Refunds
If you are not satisfied with your purchase, you may request a return and refund within 30 days of receiving your order. This policy applies to all bedding items purchased from TAVILU.
Free Return Shipping
We cover return shipping costs. There are no return shipping fees, restocking fees, or refund processing fees.
Our team will provide return instructions and arrange a prepaid return label or another prepaid return method.
How to Arrange a Return
To arrange a return, email us at estellastrautman16841@hotmail.com. Our team will guide you through the process.
Please package your bedding securely to protect it during transit and include any accessories or components that came with the items being returned.
Refunds
Once your return has been received and processed, we will issue a full refund for the returned items to your original payment method and notify you by email. No return shipping costs or processing fees will be deducted.
The time it takes for the refund to appear in your account depends on your bank or payment provider. If you need help checking the status of a refund, please contact us.
Damaged, Defective, or Incorrect Items
If your bedding arrives damaged, is defective, or differs from what you ordered, please email estellastrautman16841@hotmail.com. We will help arrange an appropriate replacement or refund at no additional cost to you.
Your Consumer Rights
This policy does not limit any consumer rights that apply to defective, damaged, or incorrectly described products.
Contact Us
For assistance with a return or refund, please contact TAVILU at: