Terms of Service

Terms of Service

Welcome to TAVILU. These Terms of Service govern your use of our website and purchases made through our store. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

1. Use of Our Website

You may use our website only for lawful purposes. You must not interfere with its operation, attempt to access restricted systems, introduce harmful software, or use another person’s payment or personal information without permission.

When placing an order, you agree to provide accurate and complete contact, billing, and shipping information.

2. Product Information

TAVILU sells skincare products, including SKINCEUTICALS products. We aim to present product descriptions, images, prices, and availability accurately. Product packaging and appearance may change, and screen settings may affect how images appear.

Please review the product description, ingredients, and manufacturer’s usage instructions before purchasing or using a product. Individual experiences and results may vary. Information on our website is provided for general product information and does not replace professional medical advice.

3. Orders and Availability

All orders are subject to product availability and payment verification. An order confirmation acknowledges receipt of your order but does not guarantee that every item is available.

If we cannot fulfill an order, we will notify you and refund any payment collected for the unavailable items. We may decline or cancel orders where there is a reasonable concern about fraud, unauthorized payment, or unlawful activity.

If a material pricing or product information error affects your order, we will contact you before proceeding. You may choose to accept the corrected details or cancel the affected items for a refund.

4. Prices and Payment

The prices and currency applicable to your purchase are displayed on the website and at checkout. Any applicable taxes or other charges will be shown before you complete your purchase.

You authorize the payment amount displayed at checkout and confirm that you are permitted to use your chosen payment method. Price changes do not alter the amount agreed for an existing order.

5. Shipping and Delivery

We provide free shipping on all orders, with no minimum purchase required.

Processing and delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to product availability, carrier schedules, holidays, weather, or other transportation conditions.

Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed. Changes may not be possible after processing or dispatch. Additional delivery information is available in our Shipping Policy.

6. Returns and Refunds

We offer a 30-day free return and refund policy. You may request a return within 30 days of receiving your order by emailing estellastrautman16841@hotmail.com.

We cover return shipping costs under this policy and do not charge restocking or refund processing fees. Please contact us before purchasing return postage so we can provide a prepaid label or another free return method.

Once we receive and verify the returned items, we will refund the full purchase price paid for those items to your original payment method. The time required for the funds to appear depends on your payment provider. Please review our Return Policy for the complete process.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped. If your order has shipped, you may request a return under our Return Policy.

8. Intellectual Property

Brand names, trademarks, product images, and other materials displayed on this website remain subject to the rights of their respective owners. Purchasing a product does not grant ownership of any associated intellectual property.

You must not reproduce or use protected website content commercially without permission from the relevant rights holder, except where permitted by law.

9. Third-Party Services

Our website may use third-party services for functions such as payment processing and delivery. Separate terms may apply when you use those services. This does not reduce TAVILU’s obligations to you concerning your purchase.

10. Privacy

Personal information provided when browsing or placing an order is handled in accordance with our Privacy Policy. Please review that policy for information about how your data is collected, used, and protected.

11. Website Availability and Consumer Rights

We aim to keep our website available and accurate, but temporary interruptions or errors may occur. Please contact us if an issue affects your order.

Nothing in these terms excludes or limits any consumer rights, remedies, or liability that cannot lawfully be excluded or limited.

12. Changes to These Terms

We may revise these terms from time to time. Updated terms apply to future use of the website and future orders. Changes will not retroactively reduce the rights or commitments applicable to an order you have already placed.

13. Contact Us

For questions about these terms, your order, shipping, or returns, please contact TAVILU at estellastrautman16841@hotmail.com.