Terms of Service
Terms of Service
1. Overview
Welcome to Tavilu. Throughout these Terms of Service, “we,” “us,” and “our” refer to Tavilu. These terms govern your use of our website and purchases from our store.
By using our website or placing an order, you agree to these terms and the policies referenced here. If you do not agree, please do not use our services or make a purchase.
2. Use of Our Website
You must have the legal capacity to enter into a purchase agreement under applicable law.
You agree to use our website for lawful purposes only. You must not engage in fraudulent transactions, upload malicious software, attempt unauthorized access, interfere with website operations, or infringe the rights of others.
Where an account is available, you are responsible for keeping your login details confidential and notifying us of any suspected unauthorized use.
3. Product Information
We aim to provide accurate product descriptions, images, prices, and availability information. Product colors and appearance may vary slightly depending on your screen settings and lighting. These differences do not affect your rights if a product is defective or materially different from its description.
Please review the product details, dimensions, materials, and care instructions before purchasing.
4. Prices and Payments
Prices are displayed in the currency indicated on our website. Any applicable taxes charged at checkout and the total amount payable will be shown before you submit your order.
We offer free shipping on all orders, with no minimum purchase required.
You agree to provide accurate billing information and use a payment method you are authorized to use. Price changes apply to future purchases and do not change the price of an accepted order.
5. Orders and Cancellations
Orders are subject to product availability and payment verification. We may need to decline or cancel an order if an item is unavailable, payment cannot be verified, fraud is reasonably suspected, or a material listing error prevents fulfillment.
If an issue affects your order, we will contact you using the details provided at checkout. We will not charge you a higher price without your agreement. If we cancel an order after payment, we will refund the amount paid for the canceled items.
If you wish to cancel or modify an order, contact us as soon as possible. Changes may not be possible once the order has shipped. This does not affect your return rights.
6. Shipping and Delivery
Shipping is free on all orders. Delivery times vary by destination and may be affected by carrier delays, holidays, or other circumstances. Estimated delivery dates are not guarantees.
You are responsible for providing a complete and accurate delivery address. If your shipment is delayed, missing, or arrives damaged, please contact us for assistance.
Additional information is available in our Shipping Policy.
7. Returns and Refunds
We offer a 30-day return window with free returns and full refunds on eligible returns. You may request a return within 30 days of receiving your order. We do not charge return shipping or restocking fees.
Items must be unused, in their original condition, and returned with their original packaging and included accessories. These condition requirements do not apply to items received damaged, defective, or incorrect.
Approved refunds are issued to the original payment method. Please refer to our Return & Refund Policy for the complete process. Nothing in our policies limits any additional rights you have under applicable consumer protection laws.
8. Intellectual Property
Content on this website, including original text, graphics, logos, photographs, and designs, belongs to Tavilu or its respective owners and is protected by applicable intellectual property laws.
You may access this content for personal shopping purposes. Commercial reproduction, distribution, or exploitation requires permission from the relevant rights holder, except where permitted by law.
9. Reviews and Feedback
If you submit a review or other feedback, it must reflect your honest experience and must not contain unlawful, abusive, misleading, or infringing material.
You retain ownership of your submissions. By submitting content for publication, you permit us to display and reproduce it in connection with our store. We may remove content that violates these terms, but we will not alter a review to misrepresent your opinion.
10. Third-Party Services and Privacy
Our store is hosted on Shopify. Shopify and other service providers may process information needed to operate the store, handle payments, fulfill orders, and provide related services. This processing may involve transfers to other countries.
Please review our Privacy Policy and Shopify’s Consumer Privacy Policy for information about personal data processing. You can also visit Shopify’s Privacy Portal to explore available privacy choices.
Our website may contain links to third-party websites. Their content and services are governed by their own terms and privacy practices.
11. Website Availability and Responsibility
We aim to keep our website accurate, secure, and accessible, but uninterrupted or error-free operation cannot be guaranteed. We may temporarily suspend access for maintenance, updates, or security reasons.
To the extent permitted by law, we are not responsible for losses caused by misuse of the website or interruptions beyond our reasonable control. Nothing in these terms excludes or limits liability for fraud, obligations relating to defective goods, or any liability that cannot lawfully be excluded or limited.
12. Changes to These Terms
We may update these terms to reflect changes to our services or applicable requirements. Updated terms will be posted on this page and apply prospectively. Changes will not reduce your rights under orders already accepted.
13. Applicable Rights and Disputes
These terms are subject to applicable law, including mandatory consumer protections. They do not restrict rights or remedies that cannot legally be waived.
If you have a concern, please contact us so we can work toward a resolution. This does not prevent you from using any remedies or dispute resolution options available under applicable law.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
14. Contact Us
For questions about these Terms of Service or your order, please email: